Moss Brothers supply 2 guarantees

1. Moss Brothers is the only company in New Zealand that gives a 10-year guarantee on our workmanship

2. Moss Brothers are Registered Master Builders, this means that all of our projects automatically include a 7-Year Master Build Guarantee
   

What should a guarantee mean?

A guarantee should mean risk reversal for the client, customer, patient or consumer. I.e. the goods and service provider must do what it takes to make the goods and services they provide fit for their intended use. How often do companies promise the earth with their guarantee and just say, “Sorry” and do very little, if anything, when things go wrong unless forced to. How easy is that – Sorry.

A guarantee must cost the goods and service provider if they don’t perform, by self-infliction.

How would you know that Moss Brother is a firm that you could trust, one that keeps their promises and one you could feel comfortable doing business with? Easy, by asking for proof of performance.

Moss Brothers will provide a list of 50 to 60 of their past clients and ask you to ask them the following questions:

1. Did Moss Brothers deliver on their promises?
2. Did Moss Brothers really look after them?
3. What is the after-sales service like?
4. Would you employ Moss Brothers again?

Past clients, customers, patients or consumers are always the most powerful indicator of how well future clients, customers, patients or consumers are likely to be treated. Moss Brothers actively encourage prospective clients to speak to our past clients.

Moss Brothers own unique 10-Year Guarantee

Building a new home can be anything from an exciting adventure to an absolute nightmare. Moss Brothers are absolutely committed to making building a memorable experience for the right reasons. Client peace-of-mind and confidence in their designer & builder is the key. One way Moss Brothers achieve this is by providing a guarantee and it says, “If our workmanship fails in the first 10 years we fix it for free, no ifs or buts”. Moss Brothers can give a guarantee like this because we are so committed & confident in what we do and we only employ skilled competent trades people.

Even after handover and the owners have moved in and they think they’ve probably heard the last of us, no, we keep in touch. Once if not twice a year Moss Brothers will pick up the phone just to ask, “how are things” and “is everything ok”. We follow-up after the event because it’s important to us that the client is still happy.

Also, the guarantee is transferable to a new owner if the Moss Brothers home is sold. This means the vendor of a Moss Brothers home can use the guarantee to give a prospective purchaser far more confidence in purchasing that Moss Brothers home and the asking price can reflect that. Moss Brothers also guarantee a starting date of our clients new home project and the work will be continuous until completion, what this means is the carpenters will not be taken off the job to work elsewhere and planning for alternative accommodation during this period (if required) can be more accurate.

Master Build 7-Year New Home Guarantee

Moss Brothers are Registered Master Builders, what this means is all Moss Brothers homes automatically come with this additional guarantee but because Moss Brothers have their own very powerful guarantee the main benefit here is that if Moss Brothers stop trading for any reason, the owner’s new home will be completed by another Registered Master Builder as per the plans and specification agreed to between the owner and Moss Brothers and at no additional cost to the owner

The First Meeting With Our Architectural Design Guru Is Free

If building a new home is an option for you then the best place to start is to ask for a meeting with the company Architectural Designer. This has been made so easy as the first meeting with him or her is absolutely free and no conditions apply. What this means is that this is a fantastic opportunity for you to pick the brains of a qualified designer without feeling pressured into making decisions from a pushy sales person. After that meeting not only will you have a better understanding of what your options are and how the building process works but also what Moss Brothers can do for you?

Quality Control

Moss Brothers are so committed to smooth project performance and the quality control of all tradesmen and trades practice that we have a full time designated project manager. It is the sole responsibility of the Moss Brothers Project Manager to make sure project momentum is maintained at all times, shortcuts by tradesmen are not taken and the best trade practices are always maintained.