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Frequently Asked Questions

HTSS-3.12 Frequently Asked Questions & Comments


 

Index

PRICES
1.Do Moss Brothers have a price-list?
2. How much is the showhome?
3. Is the showhome sold yet?
4. How much does a new house cost to build?
5. What kinds of things affect the cost of a Moss Brothers house?
6. How do clients pay for a new house?
7. What is the breakdown or stages of the progress payments?
8. What is the Moss Brothers square metre rate?
9. A Moss Brothers home is too expensive for me.

PLANS & DESIGN WORK
1. Can the client change the brochure plan and does it cost any more?
2. Where does the inquirer start or where do you go from here?
3. What happens at the first meeting with the architectural designer?

HOW LONG DO THINGS TAKE
1. How long do we have to wait to get Moss Brothers to build for us?
2. How long does it take to get a building permit?
3. How long does a house take to build?
4. Can we hold Moss Brothers to a completions date and penalise them if they don’t complete on time?
5. Will tradesmen remain on the job or be removed to work elsewhere?

GENERAL
1. Are Moss Brothers Registered Master Builders?
2. How long have Moss Brothers been in business?
3. Is heat loss a problem with high ceilings?
4. What is the difference between a character home and a replica or reproduction home?
5. What does the term, “Character Home Design & Build” mean?

WHY SHOULD AN INQUIRER CHOOSE TO DO BUSINESS WITH MOSS BROTHERS
    5 reasons

WHEN CONSIDERING TO WORK WITH MOSS BROTHERS, WHERE DO YOU START?
1. How does the inquirer set up such a meeting?

CARPENTRY
1. Do Moss Brothers employ carpenters on wages or contract labour, and why?
2. Don’t weatherboard houses require more maintenance?
3. Don’t the verandas block the sun?
4. Can a replica home be built on a concrete floor?
5. Do we use colour-steel long-run roofing iron?

PRICES

1. Do Moss Brothers have a price-list?

Moss Brothers don’t have a “price-list” but instead we have a Pricing Guide. The Pricing Guide assists the inquirer to calculate out the likely cost of a house based on an average square meter rate X (times) style and size. The main reason for this is Moss Brothers are as much designers as we are builders. Therefore no two houses are designed the same as each client has unique, special and different requirements. Of course we have a range of brochures and each brochure illustrates a design, shape, or style of a house showing a floor plan as example. Moss Brothers believe that it’s just self-serving for a building firm to have a price-list because a price-list tells the inquirer (or client), “this is what you must have in your new home, and this is what it will cost”. With some building firms that have price-lists, if the client makes any changes, it’s automatically an extra.

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2. How much is the showhome?

Currently a replica or reproduction house built by Moss Brothers would range from between more than $1,000,000.00 to under $200,000.00.

The showhome is $596,000.00 including GST, floor coverings, light fittings and appliances. This amount excludes drapes, site services and design fees. The showhome is an average sized Moss Brothers construction project.

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3. Is the showhome sold yet?

The showhome isn’t for sale. The showhome is purely for displaying goods and services and setting a benchmark for the standard of workmanship the client can expect from Moss Brothers when we design and build for them. When Moss Brothers replace a showhome (once every 4 or 5 years) it’s only because we want to introduce new ideas. If you can appreciate, we need our showhome to show off what we can do for you. When there is no showhome it’s like not having a shop front.

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4.How much does a new house cost to build?

At Moss Brothers the cost of a new house is made up from four main ingredients, we call it "the pricing mix":

(a) The client's budget.

(b) The client's preferred house style i.e. what the house will look like from the outside once it’s finished.

(c) The client's living and family requirements i.e. how many bedrooms, bathrooms, living areas or verandas etc…

(d) What’s important to the client i.e. what materials Moss Brothers are requested to build with or, how authentic looking should the house be or how much attention to detail is required?

Interestingly, even using this method, it's important to point out that the larger the house is the $ cost per square metre reduces and adversely the smaller the house the greater the $ cost per square metre. Some explanations are the bulk-buying factor of a larger building and the lesser percentage of Kitchens, Bathrooms and service areas to the overall size of the average larger house.

Moss Brothers don’t have a price list but instead have a pricing information sheet. The Pricing Information Sheet gives $ per square metre averages and is very useful as a guide for budgeting

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5. What kinds of things affect the cost of a Moss Brothers house?

New Zealand building industry authorities set what they call, “minimum building code standards”. Moss Brothers clients accept that while minimum building code standards do the job and cost less, that’s not what’s important to them. Moss Brothers clients simply demand greater levels of product performance than standard minimums and don’t mind paying for it.
Similar applies to the calibre of tradesmen. When Moss Brothers ask their inquirers or clients what standard of tradesmen’s workmanship would they expect, without exception the answer is always high. Most would agree that regardless of what service (including professional service) we purchase, we expect, no we demand, the standards to be high.

Most would also agree that no two professionals or tradesmen have the same level of attitude, passion, skill, honesty, punctuality, reliability or desire to achieve the same attention to detail. Because some tradesmen’s desire and ability to perform exceeds others, the end result is always more appreciated and valued by the client or employer. So the answer is; if you want a really good job you must employ good tradesmen. And if you want to employ and retain good tradesmen, you must pay them well. Therefore it’s reassuring to know that Moss Brothers expect to pay higher rates to secure the tradesmen that meet their standards. It’s also interesting to note that Moss Brothers have never had a complaint from a client because they employed competent reliable tradesmen that cost more.

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6. How do clients pay for a new house?

By progress payments based on the value of the work completed at the end of each stage.

7. What is the breakdown or stages of the progress payments?

a. 10% deposit.
b. 15% on completion of the foundation.
c. 30% on completion of roof framing.
d. 20% on completion of the roof on, the weatherboards on and the windows in, i.e. the outside complete.
e. 15% on completion of all internal wall linings
f. 10% on completion and at handover.

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8. What is the Moss Brothers square metre rate?

Moss Brothers doesn’t have a square metre rate because we specifically custom design and build each house individually for each client. However, to assist the inquirer with an indication of cost, Moss Brothers have put together a pricing sheet which shows the average square metre cost of building a replica house derived from the past twelve months work Moss Brothers have completed.

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9. A Moss Brothers home is too expensive for me.

The showhome, as it is, may be beyond some clients’ budget and more than what they want to spend. But Moss Brothers can and will design a home at a price that is manageable to you. That’s what we do here. It starts by having a meeting with the company’s architectural designer to find out what we can do for you. That meeting is obligation free and no conditions apply.

Moss Brothers are designers and builders and therefore design and build to suit all budgets.

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PLANS AND DESIGN WORK

1. Can the client change the brochure plan and does it cost any more?

The brochure plan is most unlikely to suit the client’s needs. The inquirer needs to forget about the brochure floor plan and focus on overall outside style and shape of the house they want. Floor plans are designed around family requirements, preferred living spaces, how much entertaining the client does, the views, what’s important to the client, prevailing winds and sunrise and sunset etc.

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2. Where does the inquirer start or where do you go from here?

The whole process starts with a meeting between the inquirer and a company architectural designer. This first meeting is always held at the office or in the showhome. The first meeting is for as long as the inquirer wants (½ hour to ½ day), is absolutely free and no conditions apply. To request such a meeting phone 0800-66-77-27 or 06-370-2058.

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3. What happens at the first meeting with the architectural designer?

Firstly, the owner would usually own the land (or about to purchase) where they wish to build if they are to get maximum benefit from the meeting. Then, the owner should bundle up all their thoughts and ideas, such as magazine pictures or cuttings, notes, samples and photos etc and bring them to the meeting. The benefit of the meeting is so you can pick the brains of an expert to find out if what you propose will work or how it can be made to work without feeling pressured by a pushy salesperson. At the end of the meeting the inquirer can choose to commit to working with Moss Brothers or walk away. At this point all it’s cost the inquirer is a couple of hours of their time.

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HOW LONG DO THINGS TAKE

1. How long do we have to wait to get Moss Brothers to build for us?

Once The Action Plan (also called a proposal or quote) is accepted and agreed to by the client, the worst possible scenario or longest the client would have to wait is 15 weeks before work starts on site.

The reasons; first Moss Brothers have to complete the plans and specifications ready for a building permit, this takes 3 weeks. Then, the plans and specifications are sent to the council for building permit approval, another two to three weeks. And finally, our builders will be currently working on other projects and will not be taken off to start on another project until the one they are on is complete.

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2. How long does it take to get a building permit?

The council must have the building permit approved within 10 working days of the plans being deposited (conditions apply).

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3. How long does a house take to build?

Moss Brothers always tell their clients that many things determine the cost of a house with size having only a small impact. Same thing applies in the length of time a house takes to build. The labour content of a typical Moss Brothers replica house is probably a third more than that of a contemporary New Zealand house because of all of the fiddly reproduction detail. Moss Brothers can only give an estimate of time that one of their houses will take to build once the client’s plans and specifications are complete. The client should allow 6 months construction time for something like the showhome.

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4. Can we hold Moss Brothers to a completions date and penalise them if they don’t complete on time?

Moss Brothers will not work to a penalty clause. There are many reasons for a project not being completed on time, such as but not restricted to:

a. Bad weather
b. Injury to a tradesmen
c. The owner requesting too many variations

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5. Will tradesmen remain on the job or be removed to work elsewhere?

Moss Brothers never remove tradesmen from a project to work elsewhere. In fact Moss Brothers guarantee that the onsite work will be continuous until completion. However, this statement needs to be clarified and qualified.

There are times when tradesmen will leave the project to work elsewhere or the project will stop but usually only for the following reasons:

a. The client needs to understand the cycle of a building project. The carpenters start on site and stay on site until they finish all they can do. The carpenters then leave the site to start on the next project while the painters, plasterers, plumbers, electricians and joiners carry out their work and finish off. Once these other trades have finished the carpenters come back for about a week to do the last of the remaining odds and sods, including refitting doors and making sure everything works before handover to the owner. Of course, these carpenters have to come from another building project, which means they are leaving the job to complete the previous project. This cycle continues on every project. This will be the only time carpenters can leave the job.

b. Other subcontractors, like painters, plasterers, plumbers, electricians and joiners are always working on other projects and cannot just leave them to start on the next project when it is ready. Especially in the case of the plasterer or painter, there can be a delay of anything up to two weeks even when they have been given months of notice.

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GENERAL

1. Are Moss Brothers Registered Master Builders?

Yes – for 16 years

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2. How long have Moss Brothers been in business?

Since 1983

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3. Is heat loss a problem with high ceilings?

The height of the ceiling is not the problem in heating any house. Getting access to the heat already generated is the problem. Even with a low 2.4m ceiling two thirds of all heat is in the top third of the room, and as we don’t live in the top third we can’t enjoy the existing warm air without some form of mechanically mixing the air. The best and most cost effective way is with a ceiling fan.

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4. What is the difference between a character home and a replica or reproduction home?

Moss Brothers specialise in the design and build of character homes and replica or reproduction homes. But the difference between the two is that a character home is a home that is designed with less straight sharp and hard lines than contemporary designs and more colonial features. Character is more in reference to a style of home. Have a look at the Heritage Homestead or Rathkeale Homestead Moss Brothers brochures, as these are excellent examples of character homes. A replica or reproduction home has more precise features that specifically pick out a period in time e.g. the latest Moss Brothers showhome is modelled around the year 1910.

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5. What does the term, “Character Home Design & Build” mean?

The words “design and build” are terms used to assist the public to understand what a company can do for them. So in the instance of Moss Brothers Ltd it should be taken to mean that if you would like to build a character or replica home then our firm specialises in the total project. In other words, we show and give the client a wide range of options, discuss styles and designs with them, prepare draft plans then building permit plans & specifications and then manage the construction procedure from the first peg to the last touch of paint; a one-stop shop or complete package, if you will.

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WHY SHOULD AN INQUIRER CHOOSE TO DO BUSINESS WITH MOSS BROTHERS INSTEAD OF GOING SOMEWHERE ELSE?

5 reasons Moss Brothers are so different from other designers & builders.

  1. Moss Brothers are so committed to providing our clients with a superior standard of finish we confidently give a 10-year guarantee on workmanship when employed as building contractor. No other building firm does this. What this means is, if there is a fault or failure in our workmanship we fix it for free for up to 10 years after completion of the building project. Moss Brothers are constantly amazed that most operators in the construction industry do not have confidence in their ability to take full responsibility for their own performance. As Moss Brothers have been providing this guarantee for more than 10 years, inquirers can actually confirm this for themselves by phoning the office and requesting a Past Client list.
  2. The Moss Brothers 10-year guarantee is transferable, that means if you sell your Moss Brothers house inside those first 10-years from completion the next owner gets the advantage of the guarantee. The benefit here is a potential purchaser cannot use any argument to reduce the asking price. In fact the vendor (you) can ask a higher price because you can offer a peace-of-mind workmanship guarantee.
  3. Another reason Moss Brothers confidently give a 10-year guarantee is because we have one employee whose sole job is to manage all aspect of on-site activity and quality control. What this means is that nothing, and we mean nothing escapes the eye of the Project Manager. If he finds a tradesman not working to Moss Brothers standards or cutting corners, out it comes and they do it again.
  4. We absolutely guarantee your building project will start within 15 weeks from signing the proposal.
  5. All on-site work will be continuous until completion. What this means is tradesmen will not be taken of your job to work elsewhere. This makes planning for a date to take possession far more accurate.

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WHEN CONSIDERING TO WORK WITH MOSS BROTHERS, WHERE DO YOU START?

The inquirer starts by having a meeting with a company architectural designer. The first meeting is free and no conditions apply.

1. How does the inquirer set up such a meeting?

Ask a staff member to book in a time or phone the office or showhome – 0800-66-77-27, 06-370-2058 or email [email protected]

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CARPENTRY

1. Do Moss Brothers employ carpenters on wages or contract labour, and why?

All of Moss Brothers carpenters or builders are employed on contract because we have found them to be more dependable, more reliable, have more of a sense of urgency, a higher standard of carpentry ability, they can be held to account for the work they do and are no different to employing any other trade persons like painters, plasterers, plumbers, electricians and joiners.

Also, it’s a fact that most tradesmen of any worth reach a stage in their career where they say to themselves; with the skills and attitude I have, I can do better for myself being self-employed than working for wages. These are the tradesmen Moss Brothers work with.

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2. Don’t weatherboard houses require more maintenance?

Fact: a brick or stone house is not a maintenance-free house. It’s today’s perception that a brick or stone exterior cladding equals a low maintenance house and it’s simply not true. Sure brick or stone exterior cladding can assist, but they make up only a small piece of the overall picture. In most cases brick or stone exterior cladding only covers the easy bits to paint and maintain. It’s around the windows and eaves and other exterior trim that takes the time and effort. The modern replica house may look like it’s going to require more attention, but in reality the difference is only minor. Weatherboards that are installed and painted by experienced tradesmen are tried and true, that’s why there is a trend back to using them after the leaky house syndrome.

Where are all the high maintenance areas in our homes? They are created from high usage around laundries, toilets, showers, bathrooms and kitchens. It’s these rooms that require attention and cleaning, every day. How often do the easy bits require paint or maintenance around the exterior of a house, only about once in ten to fifteen years? All too often attention to detail in design to high usage areas is almost always ignored or neglected with the modern style house. More attention must be paid to those washing and cleaning areas mentioned above.

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3. Don’t the verandas block the sun?

Many people have concerns that verandas block the sun and have the effect of making the inside too dark. Over the last 15 years, a huge percentage of the homes built by Moss Brothers have verandas. Why, because they look fantastic, they add character and charm and for those that enjoy an indoor-outdoors lifestyle, they are a great extension of living spaces. Not once have we heard, hey, we love our new home but the verandas make it too dark inside. Trial and error and experience has taught us that the best size or width is 1.8m or 6ft. The reason is, any wider and you will start creating undesirable shadowing and any less and the veranda won’t have the desired visual effect.

During the shortest winter days our Masterton showhome, which has 1.8m wide verandas, enjoys full winter sun in all the Living areas and all Bedrooms. The fact is that even with standard 600mm eaves you wouldn’t enjoy any more late afternoon winter sunshine. Plus there is the added bonus, that without question, verandas help reduce winter condensation.

The flip side to this is that in the summer you get the reverse effect where, except for first thing in the morning and last thing in the afternoon, the verandas do block more sun because the sun is higher in the sky and therefore verandas give more protection for you, your home, your carpets, your drapes and your furniture from fading and damage caused by stronger more intense sunlight/UV. In fact people without verandas often draw curtains in the summer to protect floor coverings and furniture from sun damage.

Another huge benefit is for those who are considering building on rural land where there is no town or mains water supply. That extra roof catchment area could be the difference between being self-sufficient in household water and having to buy water in.

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4. Can a replica home be built on a concrete floor?

A concrete floor is cheaper to build than a timber or particleboard floor but only if the building site is level and the floor is a minimum 225mm above natural ground level. Our recommendation will always be, if you’re building a replica home, they look their best when elevated or raised up off the ground by at least 600mm. 100 years ago, concrete as we know it wasn’t available, so the old style colonial villa house appears to look out of place set low to the ground. Also, if a house is built low to the ground using timber decking on the verandas becomes marginal.

If a concrete floor is desired then the way to achieve this result is to simply raise the concrete floor higher. By doing this it will achieve the desired look, it will allow for timber decking to be used as sufficient ground clearance can be achieved and it allow for very much higher floor insulation under the concrete.

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5. Do we use colour-steel long-run roofing iron?

All Coloursteel roofing comes in long-run. We tell the manufacturer what measurement we want and that’s what we get. The lengths can be enormous. The benefit of long-run roofing is that there are fewer joints and therefore less chance for leaks and rusting.

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