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March 2000

Good Afternoon

How to avoid losing your Family Home And Literally Being Thrown Out In The Street.

1. Protect your new family home and put it in trust.
2. The most commonly asked question is, "How much is it"? and how the answer to that question could see you getting ripped off.
3. A great article out of Consumer magazine - Melting Moments With A Wall Oven.

Protect your new family home and put it in a trust.

Trusts and wills, the vehicle we should all be using to protect our family, family home and other valuable assets. Do you know your lawyer well enough that you'd be pleased if they rang or wrote to you saying, 'hey client or friend, I need to show you how to protect your family home or investment or stop you being thrown out in the street if you unintentionally do something to someone and they sue you to recover the cost of the damage you caused"? I think we'd love to hear from our lawyers when they can solve problems we never knew we had. Setting up a trust may cost you a couple of thousand dollars, but it's an investment not a cost. So I ask again, have you heard from your lawyer about wills and trusts? Probably not, maybe they don't need the work.

I think most people have a basic understanding of what a will can do for them, except most of us are guilty of not updating them often enough, say once every 2 - 3 years. But it's trusts I want to cover today.

I do not confess to knowing much about trusts. But what I do know is that a trust can prevent your assets from being sold out from under your feet to pay for an unexpected disaster. Basically, as I understand it, a trust is like a separate entity (the trust account) removed from personal ownership. Valuable assets are either purchased under the name of this separate entity (or trust) or transferred to the entity (or trust) from personal ownership. A private trust is usually administered by at least three (usually separate or independent) people called trustees. One of those trustees is often your lawyer, but all trustees are nominated by you with their permission (some trustees may need to be paid for any time spent administrating the trust). The trustees administer the trust ( mostly under your instructions) for the benefit of what's called the beneficiaries. A beneficiary is someone who would benefit if the assets held in the trust were to be sold. Most common beneficiaries in family trusts are yourself, your family/children or any other person or people or organisation you nominate.

What assets might be held in a trust? The family home and maybe the property or properties you own associated to your business. I'm not sure about assets like valuable artwork or jewellery. But frankly, I don't see why anything of real dollar value can't be placed in trust, that's something you'd need to discuss when you set up the trust.

In a nutshell, the trust removes the ownership of your asset from you (under law) and means it can only be sold or modified by the trustees under your instructions for you or the nominated beneficiaries' benefit. Therefore if you were to be sued, those assets held in trust could not be sold to pay for any liable costs.

Here are a couple of examples which have been prominent in the news lately where people or families have lost everything, including the family home and family farm, due to circumstances beyond their control.

Remember the farmer who allowed the beekeeper to place hives on his farm property about three years ago? As the bee keeper was driving off to place his hives, the farmer said : "Don't drive across that bridge over there, it's not safe". The beekeeper didn't take any notice, the bridge collapsed under the weight of the vehicle and he was killed. OSH took the farmer to court, claiming he was aware of the hazard but failed to repair or distort, the bridge so was liable. As I understand it, this case went to court twice. The first time, OSH won and sued the farmer for being in breach of the act. The farmer appealed and second time around the case was dismissed. However the farmer's legal expenses were such that the family farm had to be sold to pay for legal expenses.

Then earlier this year a tramper/recreational hunter in Christchurch accidentally set fire to a hillside after his camp fire got out of control. Although an experienced tramper and responsible citizen, the camp fire sparked a bush fire. In this instance the Fire Service took the tramper to court to recover costs plus damages. The end result is that the tramper got a bill for about $250,000 and was forced to sell the family home.

And something that happened to me a few years ago that left me shaking my head in dismay over human behaviour. During the early stages of development around our showhome site in Masterton, I was walking back to the office with an American couple. In the direction we were walking was a fence post hole that I had covered with boards. As we approached the hole the American woman stopped in her tracks and said, and I quote : "if I were to fall in that hole, I'd sue you". Needless to say, I was left speechless and quickly ushered her to the gate.

In summing up, what I've tried to show you is that in today's environment we will be made to pay (dearly) for our mistakes or misfortune. My advice is, take steps to protect your family or life investments and make an appointment to see your lawyer today about setting up a family trust.

The most commonly asked question is : "How much is it"? And how the answer to that question could see you getting ripped off.

When people are looking at a product they like, and in our case it would be our showhome or one of our brochures, the question most often asked is: "How much is it"?. I think you'd agree that if you're thinking of building a new home it would seem like a logical question. But interestingly, according to research, it's not as straight forward as that.

So why do people ask about price, and what information do they expect to gain from it? For the benefit of this article we'll be referring to new homes as the product, the person thinking of buying as a client and the seller as a sales person. Ok, so the sales person gives the client a figure. What does the client instantly do? They analyse the figure to see if they believe they are getting value for money. They may think it's far too expensive or this is cheap, but compared to what, the client can only compare when two separate companies are selling an identical product. And because new home building companies are never producing identical products, it's impossible to get a comparison. Therefore a price or price list is a waste of time, and should only be used as a guide.

When I'm asked about pricing I tend to say: "I'm pleased you asked that, but before I answer, let me explain how pricing works because pricing is a subject that is very misunderstood. At the end of the day, what is pricing? It's someone else's preferred style, shape and standard of materials and finish" (ie: The price has been made up by using the materials and styles selected by the housing company for the benefit of the housing company, not the client). Remember there are more combinations in selecting building materials than Lotto number combinations, and every time you change the combination the price changes, that's why I say price lists must only be used as a guide.

Then I say something like: "The cost of any house is never determined by size, instead it's always the style and quality of materials used. It's that which determines the overall standard of finish and value of investment. As an example, we could build an 800 ft² palace or a 3000 ft² box both costing the same amount. Or - take the showhome. We have built to replicate a turn-of-the-century colonial villa. We wanted to replicate a style with budget less of a consideration. When we are to build on your property, identical to the showhome it would be $213k excluding chattels. But for the true enthusiast who wants more authenticity and budget isn't such an issue, some clients have spend an additional 80 - 90 thousand dollars to achieve their desired look. On the other hand, one client budget was only $145k & built that too, same size, same floor plan, the difference is all based on the specification, ie: standard, quality and types of materials used. We simply go through a simple system of matching your preferred size, preferred style and budget.

New homes in New Zealand cost on average between $900 and $1,500 incl gst per m². Often people are trying to work out what a house and land package will cost so they then have a dollar figure for what they spend on land. I always suggest not to budget for less than $1,000 to $1,100 per m². Mentally, it's easy to work out a quick calculation of what a package will cost, with the only other piece of the equation being the services (ie; sewerage, water, electricity and phone etc) from source to dwelling. For more information, why not give me a phone call on 0800-66-77-27.

Many of that collected brochures etc from the office were asked for you & your partner's birthday & month. We did this to send you out to dinner free on or about that day. Unfortunately due to matters beyond our control we have to can it, just for awhile.

Finally, most of our plans are drawn on the computer which means that you're able to see what your new home will look like (inside and out) either on the computer or on the printed plan before you've finalised the working plans. This is a real benefit for those people who have trouble visualising what a house will look like from just ordinary plans drawn by hand.

Copy of a great article out of Consumer magazine - Melting Moments With A Wall Oven.

Earlier this year Bill and Pauline Hunter of Wellington bought a new kitchen from Wellington Kitchen and Bathroom Company (WKBC).

A builder installed the joinery, along with new appliances from retailer LV Martin. These included a Fisher & Paykel wall oven, which was installed under the bench next to a set of drawers, in accordance with its instructions. But when the Hunters used the oven at 220°C for under an hour, the PVC strip or edge-clashing" on the sides of the drawers peeled off and shrivelled up.

Bill Hunter contacted the joiner, WKBC, which checked with the importer of the PVC strip. Yes, this strip was designed to withstand the maximum temperature of 90°C for joinery surfaces next to ovens, as specified in the safety standard for ovens. We have also confirmed that the glue WKBC used to hold the strip in place was rated 90°C.

The Hunters then called LV Martin. An F&P representative confirmed the oven has been installed correctly. The retailer ordered some tests of the oven, sent the results to F&P and gave the Hunters a copy as well.

The Hunters waited to hear from F&P. In the meantime WKBC repaired the damaged to the drawers free of charge. But the Hunters were obliged to use the oven with the adjacent drawers pulled out, in case the damage reoccurred.
Two weeks later, F&P had not responded, so Bill contacted the company. He was told the problem was being assessed. But after another three weeks, he had heard nothing more, so he contacted us.

F&P then replied to Bill's letter. It arranged to do its own tests, which it say show the oven complies with the safety standard. Nevertheless, F&P replaced the oven door. The Hunters tried the oven at high temperatures with the drawers pushed in. The problem has not recurred.

Whether it was caused by a faulty door or inadequate joinery is unclear. But damaged to kitchen joinery adjacent to built-in ovens is common. Joiners have told us it usually occurs with PVC foil or "themowrapped" joinery, not PVC edging used in the Hunter's case. We also know that such damage can occur next to many brands of oven, not just F&P, and that some joiners use materials that do not withstand 90°C.

F&P has told us it is aware of certain joinery materials that will not withstand the maximum adjacent temperature specified in the oven standard, and is expanding its installation instruction to cover this. That's good to hear.

It is disappointing that F&P took a long time to respond to the Hunters. Alb Carlton of F&P's range and dishwasher division says: "We normally have a turnaround of seven days for replying to customer letters, and admit that this lapsed badly in this case.

OUR ADVICE (CONSUMER)
The joinery industry is working with oven manufacturers, including F&P, to try to avoid problems with ovens and kitchen joinery. If you're getting a built-in oven, make sure any joinery products flush with the sides of the oven are rated to withstand temperatures of at least 90°C, for as long as you're likely to have the oven on. Check you have appropriate guarantees.


Regards

Julian Moss

Oh PS: More and more inquires and sales are from beyond the toll free area of our office. Because of this, for your convenience I have installed an 0800 Free-Help phone line to our office. So if you have any questions or queries you can contact me (that's Julian Moss) on:

0800 MOSS BROS (6677-2767)

And PPS: If you have some burning issues that you'd like answers to, write or phone me, I'll research your subject and give my reply in the following newsletter so that thousands of others may benefit from the information.

 
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